Do you have questions about going solar or the products we offer? Our FAQs are designed to give you an overview of the technology we offer, how our process works, and solutions to questions that may arise after your system is installed. If you don’t see the answer you’re looking for, we’d love to hear from you!
What does the solar process look like with Elevation? How does it work?
- Within 24 hours of receiving your information, a team member will reach out to ask a few questions to determine whether solar is the right fit for your home and to schedule your free, in-home consultation. During the consultation, our representative will assess your home’s unique profile and teach you about the best available utility rate plans from your utility company. Our goal at this consultation is to help you understand how you can increase the comfort in your home and save money simultaneously. We will then present to you a custom proposal that is specific to your home’s energy needs.
- If solar is a good fit and you decide to move forward, we will survey your home and property to ensure our engineers are able to design a system that will address your needs and maximize your savings. We handle all permitting and HOA approval on the front end to ensure your project can move to installation in no time. After you are installed, your city and utility company will inspect the system and then your solar will be turned on, making yours an official solar home.
What types of solar panels does Elevation use in its installations?
- We partner with the best panel manufacturers in the industry. Some of these include well-known consumer electronics brands such as Panasonic and LG. In fact, we are a Premium Panasonic Installer which gives our customers access to their industry-leading extended warranty programs. Additionally, we offer other high-quality tier 1 products from Hanwha and Longi.
How long does it take for Elevation to install solar panels?
- We consider ourselves experts when it comes to navigating city permits and building applications to get your system up and running as quickly as possible. Generally, we’re installing within 30 to 45 days from the time we begin designing the system. This timeframe can be influenced by city permitting processes.
Does Elevation require a contract?
- Yes – we enter into an installation agreement with each of our customers before we get started with the system installation. This agreement details the work that will be performed by Elevation and highlights the assurances and warranties that we provide as well.
How much does a solar energy system from Elevation cost?
- The cost of a system varies depending on system size, panel type, required electrical upgrades, and local state and utility incentives. There isn’t a one-size-fits-all with solar, so we custom build our proposals to give you a system specifically for your home and energy needs.
Will Elevation provide financing for my system?
- We work with several outside financing companies that offer attractive zero-down financing solutions. These include solar loans as well as lease financing and power purchase agreements. Some of our customers opt to pay for their systems with cash.
Does Elevation offer a warranty?
- Absolutely. We provide a 10-year workmanship warranty on our roof penetrations to ensure your solar system is free of material defects. Your equipment warranties will vary depending on the product that you select; panel manufacturers offer up to a 25-year product warranty.
Does Elevation offer solar monitoring?
- Yes, we do. Depending on the inverter that you choose, you will receive monitoring that corresponds with that manufacturing model. We also offer our Elevation Smart Monitor that allows you to track both solar system production and appliance-level consumption for your home in real-time.
Will I always have a utility bill?
- Remember, even though you are producing energy via your solar system, you are not disconnected from the grid. This means that, in addition to basic service charges from your utility company, your home will always consume power from both your solar system and the utility company when your energy usage exceeds your solar production.
- As a solar energy user, your utility company may provide you with certain incentives or qualified rate plans that provide extra savings. Reach out to your energy provider for more information on which rate plan is right for you!
How are my proposed savings calculated?
- Projected savings are calculated by comparing your historical energy costs (price per kWh and total consumption) to your projected energy costs with solar. Generally, we assume that the amount of energy you consume each year before solar will stay the same after solar.
How are my solar savings calculated?
- We do not recommend calculating savings monthly. Varying factors affect the utility bill total each month. The amount of power consumed by the home and the total amount of energy the solar system produces vary from month to month and are affected by temperature, weather, the position of the sun, and your energy consumption habits. There are other factors, including excess power sent back to the utility company, that contribute to your total savings. For a more in-depth savings analysis, please reach out to firstname.lastname@example.org.
How much will I save with solar?
- Each home and solar system are different. A common misconception is now that the home has solar, an unlimited amount of power can be used while maintaining savings. Please remember that the solar system was built based on either your previous year’s consumption or the square footage of the home. If more power is pulled than before solar was installed, projected savings will decrease.
Will I still have an electric bill in the summer?
- While more sunlight is good for your solar system’s production, it also results in hotter days and more air conditioner usage. All things being equal, expect to consume more electricity from the grid.
Do I need to keep an eye on my system’s production?
- It is important to be vigilant in checking your monitoring site to make sure the system is producing. We recommend checking the monitoring site weekly. Find out how our Elevation Smart Monitor can help you keep track of your solar production.
If the power goes out, will my solar system still work?
- Remember that your panels produce power in DC and everything in the home runs on AC power. Because the inverter converts the power from DC to AC, if the utility power goes out, there is no power available to turn on the inverter. This is done as a safety precaution from the utility company so that there is no excess power sent to the grid while someone is repairing the outage. Keep in mind that a battery can, under certain conditions, offset a power outage and supply power to your inverter for a limited time. Elevation partners with the world’s largest electronics manufacturers to provide the most advanced solar + storage systems available.